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Support Consultant

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Date: 09-May-2023

Location: CZ

Company: Success Solutions s.r.o.

About Us

We are a young, growing company, working in the field of Human Resource Management with help of SuccessFactors cloud solutions. Over the time, we have become the market leader in implementation of SuccessFactors in the Czech Republic but we also have a lot of experience from abroad. As there are more and more opportunities on the Czech and foreign markets, we are looking for a new colleague, who would join our Support Department as a Support Consultant.

You will be responsible for ensuring that the client’s SuccessFactors software is running smoothly through incident and problem resolution as well as through continuous system development.

Responsibilities and Duties 

  • Resolution of SuccessFactors incidents and problems as well as software development through realization of small changes for our existing clients 
  • Resolution of requests of the client’s HR department (system configuration according to the change requests)  
  • Report creation
  • Creation and update of the system processes and procedures 
  • Management of system notifications
  • Management of email notifications and documents  
  • Solution design modification 
  • Helptext management and documentation maintenance, including configuration of the workbooks 
  • Set up and cross-check of the system permissions 
  • Testing of new release features and settings 
  • Support of the client’s end users by usage of the system through the ticketing system as well as via email or phone 
  • Understanding of the system configuration 
  • Understanding of other HR process areas 


  • You have at least some education (you can read, write, count) 
  • English is part of your day-to-day communication with our customers, you are able to discuss more complex topics verbally as well as in writing 
  • You have a basic understanding of the HR processes; in depth orientation in any HR area is an advantage 
  • You are technology savvy, e.g., you are able to work with XML files 
  • Microsoft Office is your best friend, you can work with Excel (VLOOKUP, Pivot Tables etc.) and create nice and clear presentations in PowerPoint 
  • You have very good communication skills; you can clearly explain and understand also more complex topics (you will be solving problems with your customers) and you are not shy to speak in public 
  • You learn fast, you are proactive and you come up with new ideas
  • You don’t get scared by unknown problems and you like solving them. You don’t mind researching and looking for the best possible solution
  • You are self-driven - hard work is required in this business 
  • You have analytical skills and you can present numbers in clear and logical way 
  • You are self-motivated and organized and you can work effectively  
  • You ask when you don't know something, and you don't collapse under pressure 
  • You have the ability to work independently as well as on a team 
  • User or even configuration experience with SuccessFactors is an advantage 
  • German at communicative level is an advantage 

What you can expect

  • Lots of learning and gaining experience from the best
  • Development via internal or external training
  • Friendly and informal environment (this is not a cliché, it ´s the rality)
  • Honest and transparent approach
  • Working from home is standard (office in Dejvice is a benefit)
  • Sweet reward for patience and perseverance (annual bonus, wide package of benefits, company computer and iPhone for personal use and above-standard SW equipment)

Are you interested?
Do not hesitate to send us something about yourself. We are interested in your motivation to work in a growing company and with the SuccessFactors solution. How would you imagine the direction of your future career? Do you already have some expectations, plans and goals for your future? We will be very happy, if you add also something that you are proud of.